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How to complain
If you are unhappy with our service, email thomas.michael.rees@gmail.com with the word "Complaint" in the subject, or write to us at the address in the footer. Tell us what happened and what you would like us to do.
What happens next
- We will acknowledge your complaint within 3 working days.
- We will investigate and reply in writing within 15 working days. [Adjust to what you can commit to.]
- If you are not satisfied, you can ask for a senior review.
Complaints about how we handle personal data can also be made to the Information Commissioner's Office.